Please read these terms carefully before using hbo9's online betting services. By creating an account, you agree to be bound by these terms.
Last Updated: January 1, 2026
These Terms & Conditions constitute a legally binding agreement between you (the "User" or "Player") and hbo9 (the "Platform", "We", "Us", or "Our"). By registering an account, depositing funds, or using any services on hbo9, you acknowledge that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any part of these terms, you must not use our services.
For the purposes of these Terms & Conditions, the following definitions apply:
By accessing hbo9's website, creating an account, or placing any bet, you confirm that you have read, understood, and agree to comply with these Terms & Conditions, our Privacy Policy, and our Responsible Gaming guidelines. These documents collectively govern your use of hbo9's services.
Your continued use of the platform after any modifications to these terms constitutes your acceptance of such changes. We recommend reviewing these terms periodically to stay informed of any updates. Material changes will be communicated via email or prominent notice on our website.
To register and use hbo9's services, you must meet all of the following eligibility criteria:
hbo9 takes age verification seriously. All users must complete KYC verification by submitting a valid Indonesian ID card (KTP) or passport showing their date of birth. Accounts that fail to complete KYC verification within 30 days of registration will be suspended until verification is completed. Attempts to circumvent age verification through fraudulent documentation will result in permanent account closure and potential legal action.
To create an hbo9 account, you must provide accurate, current, and complete information including your full legal name (as it appears on your Indonesian ID), date of birth, residential address, email address, and mobile phone number. Providing false or misleading information is grounds for immediate account termination.
During registration, you will create a unique username and secure password. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether authorized by you or not.
Within 30 days of registration, you must complete our KYC verification process by submitting the following documents:
KYC verification is mandatory before you can make your first withdrawal. Deposits can be made before KYC completion, but withdrawal requests will be held pending successful verification. We typically complete KYC reviews within 24 to 48 hours of receiving complete documentation.
You agree to notify hbo9 immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss you may incur as a result of someone else using your account credentials, either with or without your knowledge, unless we have been negligent in securing our systems. You may be held liable for losses incurred by hbo9 or another party due to someone else using your account.
hbo9 reserves the right to temporarily suspend your account for security reasons, including but not limited to: unusual betting patterns, suspected fraudulent activity, multiple failed login attempts, or use of VPNs or proxy servers to mask your true location.
hbo9 accepts deposits via the following methods: bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay). All deposits must be made in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000 for bank transfers and Rp 20,000 for e-wallet deposits. There is no maximum deposit limit per transaction, though transactions exceeding Rp 50,000,000 may require additional verification.
Deposits are typically credited to your account instantly upon confirmation from the payment provider. In rare cases of technical issues or verification requirements, deposits may take up to 24 hours to process. You must only deposit funds from accounts registered in your own name. Third-party deposits (deposits from accounts not in your name) are strictly prohibited and will result in the funds being returned and your account potentially being suspended pending investigation.
Withdrawal requests can be made to the same Indonesian bank account or e-wallet that you used for deposits. For security reasons, we require that withdrawals be made to accounts registered in your name that match the name on your KYC documents. Withdrawals to third-party accounts are not permitted.
The minimum withdrawal amount is Rp 100,000. There is no maximum withdrawal limit, though large withdrawals (over Rp 100,000,000) may be processed in installments at our discretion for security and liquidity management purposes. Most withdrawal requests to Indonesian banks are processed within 15 minutes to 2 hours during banking hours (08:00-16:00 WIB on weekdays). E-wallet withdrawals typically complete within 5 to 30 minutes, available 24/7.
Your first withdrawal will require additional security verification and may take up to 24 hours to process. Subsequent withdrawals will be processed according to our standard timeframes. Weekend withdrawal requests to banks will be processed on the next business day (Monday morning).
hbo9 does not charge fees for deposits or withdrawals. However, your bank or e-wallet provider may impose their own transaction fees, which are beyond our control. We recommend checking with your financial institution regarding any applicable charges.
hbo9 is committed to preventing money laundering and complying with international AML regulations. All deposits must be wagered at least once (1x turnover) before withdrawal. This means if you deposit Rp 1,000,000, you must place bets totaling at least Rp 1,000,000 before requesting a withdrawal. This requirement helps us identify and prevent money laundering activity. Accounts suspected of using our platform for money laundering purposes will be immediately suspended and reported to relevant authorities.
hbo9 may offer various bonuses and promotions to players, including welcome bonuses, deposit bonuses, cashback offers, free bets, and loyalty rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, minimum odds (for sports betting), maximum bet limits, and expiration periods.
Wagering requirements (also called "rollover" or "playthrough" requirements) specify how many times you must wager the bonus amount before it converts to withdrawable cash. For example, a Rp 1,000,000 bonus with 8x wagering requires Rp 8,000,000 in total bets before withdrawal. Wagering requirements typically range from 5x to 15x the bonus amount, depending on the specific promotion.
Different game types contribute differently toward wagering requirements. Slots usually contribute 100%, while live casino games may contribute 10-20%, and sports bets contribute based on odds (low-odds bets may contribute less or not at all). Specific contribution rates are detailed in each promotion's terms.
Bonuses are intended for recreational players only. Bonus abuse, including but not limited to systematic low-risk betting strategies designed solely to clear wagering requirements (e.g., betting on all outcomes of an event), use of multiple accounts to claim bonuses multiple times, or coordinated betting with other users, will result in bonus forfeiture and potential account closure.
hbo9 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. We also reserve the right to exclude specific players from bonus eligibility if we determine they are abusing promotional offers.
All bets placed on hbo9 are subject to these Terms & Conditions and the specific rules of each game or betting market. Once a bet is confirmed and accepted by our system, it cannot be cancelled or changed. You are responsible for ensuring the accuracy of your bet selections before confirming them.
hbo9 reserves the right to refuse or limit any bet at our sole discretion, particularly in cases of suspected fraud, manipulation, or system errors. We also reserve the right to void bets or adjust odds if we identify obvious errors in the odds displayed, such as incorrect decimal places or inverted favorites.
For sports betting, including football (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League), results are determined based on the official result at the end of regulation time unless otherwise specified. For example, "Match Winner" bets on football matches are settled based on the 90-minute result plus stoppage time, excluding extra time and penalty shootouts unless explicitly stated.
In the event of a match being postponed, abandoned, or cancelled, bets will typically be voided and stakes refunded unless the match is rescheduled and completed within 48 hours. Specific rules vary by sport and betting market, and detailed betting rules are available on our website.
For mix parlay (accumulator) bets, all selections must win for the bet to be successful. If any selection is voided due to postponement or cancellation, that selection is typically treated as having odds of 1.00 and the parlay continues with the remaining selections.
hbo9 offers live betting on many sports events. Due to the dynamic nature of live betting, odds change rapidly based on match events. Bets are accepted at the odds displayed at the moment you click "Place Bet" and confirm the bet, not at the odds displayed when you initially selected the bet. There may be a delay of a few seconds between you placing a bet and our system accepting it, during which time odds may change.
hbo9 reserves the right to suspend live betting markets at any time, particularly during critical moments of a match (e.g., penalty kicks in football, set points in tennis). We also reserve the right to void bets if they were placed after an outcome was already determined (e.g., a goal was scored but not yet reflected in our system due to data feed delays).
For slot games, live casino games, and other RNG-based casino games, all results are determined by certified random number generators (RNG) or live dealers in real-time streaming environments. RTP (Return to Player) percentages are displayed for all slot games and represent the theoretical long-term payout rate, not a guarantee of results in any individual session.
For traditional Indonesian games such as togel (numbers lottery), results are based on official draws from the respective lottery markets (Singapore, Hong Kong, Sydney, Macau). For sabung ayam (cockfighting), results are determined by the live match outcome as declared by the official arena referee.
hbo9 reserves the right to impose maximum payout limits on certain bets or betting markets. These limits are displayed in the relevant betting market or game rules. In general, maximum daily winnings may be capped at specific amounts to ensure platform liquidity and sustainability. Any winnings exceeding stated maximum limits will be reduced to the maximum amount.
The following activities are strictly prohibited on hbo9 and will result in immediate account suspension or termination, forfeiture of funds, and potential legal action:
Any user found engaging in prohibited activities will have their account immediately suspended pending investigation. If prohibited activity is confirmed, the account will be permanently closed, all funds (including deposits, winnings, and bonuses) will be forfeited, and hbo9 reserves the right to pursue legal action for fraud or other criminal activities. We may also report such activities to relevant law enforcement or regulatory authorities.
hbo9 provides its services on an "as is" and "as available" basis. While we strive to maintain platform reliability and accuracy, we make no warranties or representations regarding uninterrupted access, error-free operation, or the accuracy of odds, results, or any other information displayed on our platform.
To the maximum extent permitted by law, hbo9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from your use of or inability to use our services. This includes losses resulting from:
In no event shall hbo9's total liability to you for all claims arising from or related to your use of our services exceed the total amount you have deposited into your account during the six months preceding the event giving rise to liability.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.
If you have a complaint or dispute regarding any aspect of hbo9's services, you must first contact our customer support team at or via live chat. We will make every effort to resolve disputes amicably and promptly through our internal complaints process.
If you are not satisfied with the resolution provided by our customer support team, you may escalate your complaint to our management team, who will conduct a thorough review and provide a final response within 14 business days.
Any disputes that cannot be resolved through our internal process shall be governed by and construed in accordance with international gaming arbitration standards. Both parties agree to submit to binding arbitration rather than pursuing litigation in courts of law, except where prohibited by local law.
You may request to close your hbo9 account at any time by contacting our customer support team. Upon account closure, any remaining balance in your account (excluding bonus funds subject to incomplete wagering requirements) will be returned to your registered bank account or e-wallet after deducting any applicable fees or charges. Account closure is final and cannot be reversed. If you wish to use hbo9's services again in the future, you will need to create a new account subject to these Terms & Conditions.
hbo9 reserves the right to suspend or terminate your account at any time, with or without notice, for any of the following reasons:
Upon termination for violation of these terms, hbo9 reserves the right to forfeit any remaining balance in your account, including deposits, winnings, and bonuses. If your account is terminated without cause or in error, your remaining balance will be returned to you.
hbo9 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. When we make material changes, we will update the "Last Updated" date at the top of this page and may notify you via email or prominent notice on our website. Your continued use of hbo9's services after such changes constitutes your acceptance of the revised terms.
We encourage you to review these Terms & Conditions periodically to stay informed of any updates. If you do not agree with any changes, your only recourse is to discontinue use of our services and close your account.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of hbo9's services, please contact us through the following channels:
Our customer support team is available around the clock to assist Indonesian players with any questions or issues. We strive to respond to all inquiries within 24 hours, though most queries are answered much faster.
By using hbo9's services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety. You further acknowledge that you meet all eligibility requirements, including being at least 21 years of age, and that you will use our services responsibly and in accordance with all applicable laws and regulations. These terms, together with our Privacy Policy and Responsible Gaming guidelines, constitute the complete agreement between you and hbo9.
If you need clarification on any aspect of these Terms & Conditions, our FAQ page answers common questions about account registration, deposits, withdrawals, bonuses, and more. You can also contact our 24/7 support team for personalized assistance.